How many Licenses can I get?
Your subscription starts with 2 licenses and at anytime afterwards you can purchase as many more licenses at the monthly rate. Keep in mind the fewer key people who have access to the data base the more secure. It is advised to purchase the Administrator and Key Employee (ie: Biller, Office Manager or Lead Front desk) first before buying more. Your Portal should be checked 1-2 days prior to the visit day identifying patients who were placed in the portal. With discretion you can notify these patients early (before their visit) or recheck the portal on the day of their appointment.
What is the difference between the Administrator License and the others?
The Administrator has access to the entire portal gateways. The Administrator has the authority to assign areas of access or deny them of the lesser licenses.
Can I get a PPN license using my NPI number and use it to see patients at multiple clinics?
Your PPN license is only obtainable to persons or practices with a NPI number. The use of the license is address specific. To use the portal at multiple addresses you must purchase a license for the subsequent addresses.
Can I refuse services when I find a patient account in the PPN portal?
PPN is a tool that can be used by any doctor’s office in the PPN network to discover if any outstanding debt exist. It is encouraged by the doctor’s office that is working with the patient to decide to see the patient or not. PPN does not make any such determination.
Will the PPN portal allow me to enter a patient balance if it is less than 90 days old?
No. When inputting the patient balance information, it requires the patient date of service. The system will calculate the 90-day time frame. If 90 days has not passed by since the date of service, the system will not let allow you to input the data.
Am I able to see who the patient owes and how much they owe?
You can only see data pertaining to your own account. When you find a patient in the database indicating they owe another beneficiary provider the information provided to you is their name and a code. The code is too be given to the patient who will then go into the PPN data base entering their code to find out for themselves who is the beneficiary provider/clinic.
May I remove a patient from the database for what ever reason I chose?
Upon successful completion of the payment process, the owed doctor’s office will manually update the patient’s A/R record which will clear or update the debt from the PPN network. Or, for what ever reason the Beneficiary decides to remove the debt, it can be removed at any time.
I have more than 3 receptionists. Could they all have access to PPN?
You can obtain a license for as many people you want at a specific location.
Am I collecting money at my office for the Beneficiary Clinic?
No. The portal does not provide you information to have a patient pay for their debt unless you are the Beneficiary Clinic. The patient should be referred to follow-up with the information they obtain when they put the rendered by you code into the PPN network.
How do I notify the patient before I place them in the PPN portal system?
You can send a PPN one of the prefabricated template notifications asking the patient to get in touch with you immediately to avoid you placing them into the PPN Network portal. These letters remind patients of their debt and give them a friendly explanation of why you plan to use the PPN portal. The letter recommends the patient to set up even the least payment arrangement with you.
What if my staff walks away from the desk with the PPN data exposed?
The PPN screen times out when there is no activity being performed.
How do I keep from surprising the patient when they arrive that they are in the PPN system?
Staff should check the PPN system a few days prior to any scheduled visit and if the patient is found they should immediately notify the patient. The patient can then receive the code and follow through with the Beneficiary clinic. Note: Patient is already aware of this when the Beneficiary clinic sent notification prior to your find.
Who determines the patient payment?
The Beneficiary Clinic. It must be 90 days in the arrears and must be accurate.
Who can join the PPN system?
Any health care provider or health care entity who possess a NPI number.
Will I lose patients once I use the PPN system?
You may lose a non-paying patient to a paying patient.

PPN is a web base portal which connects all regional medical offices to collaborate information. It exposes the range in which a patient may travel to see other providers which they do not owe. PPN stops the serial patient from moving from clinic to clinic leaving balances owed.
How does PPN improve my revenue cycle?
Getting payments or partial payments owed to you in a timely matter renders more cash flow and ultimately provides medical cost containment. PPN is designed to capture or reduce the amount of patient responsibility payments to Medical Practices. This amount has been left sorely up to the Provider to use leisurely ways to be paid in the past.
Is the PPN data portal secure?
Yes. The cloud Application is hosted at a high level of security implementation which is GDPR certified in the EU.SSL encryption. The database uses a MySQL 8.0 encrypted alphanumeric substitution keys.
Who updates my database
The Beneficiary Provider updates their own data.
After I receive a payment from my patient, how soon must I update the PPN portal of this payment?
Immediately. Upon successful completion of the payment process, the owed doctor’s office will manually update the patient’s A/R record which will clear or update the debt in the PPN Network instantaneously.
What happens if I unput the incorrect information?
As soon as you discover the information is incorrect, remove it or change it immediately. Your patient will be the only person to find this incorrect information since the other Network members cannot more than the patients name and code. Your patient could file a formal complaint to PPN. There is a strict guideline highlighted in your PPN contract concerning incorrect or erroneous information placed in the PPN portal.
Can a patient dispute their balance with PPN?
Your patient can open a dispute case with PPN; however, we will not ask details or attempt to solve the problem. You will receive a general notification regarding the dispute. You have 30 days to address the problem either resulting in a complete removal or an update of information in the PPN portal. You must notify PPN by the end of 30th day that the problem was resolved. If PPN does not receive the rectifying notification, then the patient data will be removed from the database on the 31st day. You will not be able to re-enter that patient’s data pertaining to the date of service in question ever again.
How do I pay for the PPN services?
Yearly subscription of licenses monthly fee.
How is the patient notified that they were entered into the PPN portal?
You will send prefabricated notifications prior to entry and after entry into the PPN portal to your patients who owe. These letters are designed to motivate payment or payment arrangement. The contain a friendly description of PPN and how it works.
How do I apply for PPN Charity Funding for my patient?
Application is found on the PrioNet Funding Portal. The PrioNet Fund is a web-based charity. “PPN is aware that there are some patients for whatever reason cannot pay their outstanding medical bills. For this reason, PPN Charity Funds are available.�
How long does it take to receive Charity Funding?
It takes up to 45 days. The approval process is based on the monthly revenues collected during the month divided by the number of applicants who applied that same month. The applicants are vetted by their own doctor. The qualifications are independently considered due to nonother than the patient’s circumstances.
Can I write off the Charity Funding Donations on my taxes?
Yes